This is a simple translation from our German Return Policy. The German text shall be legally binding. All contracts are subject to German law. The actuality and liability of the into English translated texts is not guaranteed.
1. information on the collection of personal data and contact details of the person responsible.
2. data collection when visiting our website
5. data processing for order processing
6. data processing when opening a customer account and for contract processing
7. use of your data for direct advertising
8. use of social media: video
9. online marketing
10. web analytics services
11. tools and other
12. rights of the data subject
13. duration of storage of personal data.
1. information about the collection of personal data and contact details of the responsible person
1.1 Thank you for visiting our website. In the following, we would like to inform you about the handling of your personal data when using our website. Personal data is basically all data with which you can be personally identified.
1.2 The person responsible for processing data on our website within the meaning of the General Data Protection Regulation (DSGVO) is:
65812 Bad Soden am Taunus, Germany
E-mail: [email protected]
1.3 To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL or TSL) via HTTPS.
2 Data collection when visiting our website
Each time you visit our website, our system automatically collects data and information that your browser transmits to our server (so-called “server log files”). The following data, which is technically necessary for us, is collected in the process:
*Our visited website
*Date and time at the time of access
*Quantity of the data sent in bytes
*Source/reference from which you came to the site
*Operating system used
*IP address used (if applicable: in anonymized formLegal basis for the processing is Art. 6 para. 1 lit. f DSGVO due to our legitimate interest in improving the stability and maintaining the functionality of our website. A transfer or other use of the data does not take place. The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.
We reserve the right to check the server log files retrospectively should concrete indications point to illegal use. The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.
If you contact us via the contact form, the data entered in the input mask will be transmitted to us and stored. The collected data can be found in the respective input mask. If you contact us by e-mail, only the data you enter there will be transmitted to us.
The data is used exclusively for processing the conversation and your request. The legal basis for the processing of the data is Art. 6 para. 1 lit. a) DSGVO if the user has given his consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f) DSGVO. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) DSGVO. The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected and provided that there are no legal retention obligations to the contrary. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when it is clear from the circumstances that the matter in question has been conclusively clarified. The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.
3.1 WhatsApp Business
Visitors to our website have the option to communicate with us via WhatsApp (a service of Meta Inc., 1 Hacker Way, Menlo Park, CA 94025, USA).
We use the so-called “business version” of WhatsApp for this purpose. If you contact us via Whatsapp on the occasion of a specific contract, we store and use the mobile phone number you used on WhatsApp and – if published and/or transmitted – your first and last name (Art 6 para. 1 lit. b. DSGVO) for the purpose of processing your request.
If necessary, you will be asked to provide further data if this is required to process your request (Art. 6 para. 1 lit. b. DSGVO).
If the contact via WhatsApp Business is used for general inquiries that do not relate to a specific contract, we store and use the mobile phone number used by you on WhatsApp and – if published and/or provided – your first and last name (pursuant to Art. 6 para. 1 lit. f. DSGVO) for the purpose of processing your request.
Our legitimate interest here lies in the short-term response to the questions of our customers or interested parties.
The data is not passed on to third parties.
WhatsApp Business receives access to the address book of the mobile device used for this purpose. In the process, telephone numbers stored there are automatically transferred to a Facebook server in the USA.
On the mobile device used by us for WhatsApp Business, there is only the WhatsApp contact data of those users who have already contacted us via WhatsApp.
For data transfers from the European Economic Area to the USA, Whatsapp relies on standard contractual clauses of the EU Commission. For further details on the handling of data by Whatsapp, please refer to the data protection information of WhatsApp:https://www.whatsapp.com/legal/?eea=1#privacy-policy
3.2 If you have purchased goods with digital elements or a digital product from us and we owe you updates for them in accordance with the contract, we will inform you about upcoming updates via a suitable communication channel. For this purpose, we process the data you provided when placing your order (name, address, email address) for a specific purpose and only to the extent necessary. The legal basis for this processing is Art. 6 para. 1 lit. c DSGVO, namely the fulfillment of our legal obligation.
Help on the settings can be found in the respective help menu of your browser under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Some of the cookies used here are deleted after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie.
5. data processing for order processing
5.1 If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. We process the data you provide to process your order.
In some cases, we work with external service providers to process your order. For this purpose, we must pass on the personal data required for this purpose.
If we commission transport companies with the delivery of your goods, we will pass on your data required for the delivery of the goods to the respective transport company. For the processing of payments, we pass on your data to the commissioned credit institution as necessary. If we use payment service providers, you will also be informed about this below.
The legal basis for the transfer of your data is Art. 6 para. 1 lit. b DSGVO.
5.2 External service providers for order processing and order handling
Shipping is carried out via “SendCloud” (SendCloud GmbH, Kanalstr. 10, 80538 Munich, Germany). We therefore pass on your personal data to SendCloud in accordance with Art. 6 Para. 1 lit. b DSGVO exclusively for the purpose of processing your order and only as required. You can view details on data protection at SendCloud on the SendCloud website at www.sendcloud.de/datenschutz/.
Shipping is carried out via “shipcloud” (shipcloud GmbH, Lüdmoor 35a, 22175 Hamburg). Pursuant to Art. 6 (1) lit. b DSGVO, we will disclose your name, address and, if applicable, other information to shipcloud exclusively for the purpose of processing your order and only to the extent necessary. You can view details on data protection at shipcloud on the shipcloud website at “shipcloud.io”.
5.3 Transfer of your personal data to shipping service providers
If the delivery of the goods to you is carried out by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery and within the scope of necessity in accordance with Art. 6 (1) lit. b DSGVO. Only if you have given your express consent in the ordering process, we will pass on your e-mail address to DHL in accordance with Art. 6 para. 1 lit. a DSGVO before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the responsible person named above or vis-à-vis the transport service provider DHL.
If the delivery of the goods to you is carried out by the transport service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss), we will only pass on the name of the recipient and the delivery address to UPS for the purpose of delivery and within the scope of necessity in accordance with Art. 6 (1) lit. b DSGVO. Only if you have given your express consent in the ordering process, we will pass on your e-mail address to UPS in accordance with Art. 6 para. 1 lit. a DSGVO before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the responsible person named above or vis-à-vis the transport service provider UPS.
5.4 Use of payment service providers
When paying via the following payment methods (if offered):- “Klarna Invoice Purchase” – “Klarna Installment Purchase”- “Klarna Direct Debit” (a Klarna instant payment method)- “Klarna Credit Card Payment” (aKlarna instant payment method)the payment processing is carried out via Klarna AB (publ)[https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden(hereinafter referred to as “Klarna”). We share your personal data (first and last name,street, house number, zip code, city, gender, email address, phone numberand IP address) as well as data related to the order (e.g. invoice amount, article, delivery method) for the purpose of identity and credit checks with Klarna, if you have expressly consented to the transfer in accordance with Art. 6 para. 1 lit. a DSGVO.Klarna may share your data with one of the following credit agencies:https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical method. The calculation of the score values includes, but is not limited to, address data. You can withdraw your consent at any time by sending a message to the data controller or to Klarna. However, Klarna may continue to process your personal data if this is necessary to process the payment in accordance with the contract.For data subjects located in Germany, the following data protection provisions of Klarna apply:https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdfFürBetroffene located in Austria, the following data protection provisions of Klarna apply:https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf
When selecting the payment method PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment payment” via PayPal, the payment processing is carried out via PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”).
We pass on your personal data to PayPal in accordance with Art. 6 Para. 1 lit. b DSGVO within the scope of necessity. PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment payment” via PayPal.
For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 para. 1 lit. f DSGVO due to PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method.
The creditworthiness information may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data.
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments.
If you select a payment method from the payment service provider Stripe, the payment will be processed via Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland (hereinafter referred to as “stripe”).
We pass on your personal data together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) to stripe in accordance with Art. 6 para. 1 lit. b DSGVO exclusively for the purpose of payment processing and only within the scope of what is necessary.
If you select the payment method “SOFORT”, the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter referred to as “SOFORT”).
We pass on your personal data together with the information about your order to SOFORT in accordance with Art. 6 Para. 1 lit. b DSGVO exclusively for the purpose of payment processing and only within the scope of what is necessary.
Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden).
6. data processing when opening a customer account and for contract processing
If you open a customer account with us, personal data will be collected and processed in accordance with Art. 6 para. 1 lit. b DGSVO. The scope of the data can be seen from the input form. The data you enter will be stored and used by us to process the contract.
You can delete your customer account at any time. This can be done by sending a message to the address of the person responsible or, if offered, directly in the customer account. In that case, we will also block your data with regard to tax and commercial law retention periods and delete it after these periods have expired. This can only be opposed by your consent to permanent storage or a legally permitted further use of data on our part.
7. use of your data for direct advertising
On our website there is the possibility to subscribe to a free newsletter. When registering for the newsletter, the data from the input mask will be transmitted to us. Mandatory information is only your email address. If you make further voluntary entries, these will only be used for the personal address.
The legal basis for the processing of your data after registration for the newsletter is Art. 6 para. 1 lit. a DSGVO if the user has given his consent. We obtain this by sending you a confirmation email after you have registered for the newsletter, in which there is a confirmation link. When you click on this link, you also give your consent to receive the newsletter.
When you send the registration for the newsletter, we store your IP address and the date and time of registration. This storage serves to be able to trace a possible misuse of your e-mail address.
We use the data we collect when you register for the newsletter exclusively for the purpose of sending the newsletter.
You can cancel your subscription to the newsletter at any time. For this purpose, you will find a corresponding link in each newsletter. This also allows you to revoke your consent to the storage of personal data collected during the registration process.
8. use of social media: video
8.1 Use of Vimeo videos
On our website, we integrate plugins of the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA.
If a page of our website with such a plugin is called up, the browser establishes a direct connection to the servers of Vimeo. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. This simultaneously provides Vimeo with the information that your browser has called up the corresponding page (including your IP address). This happens even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information is transmitted directly to a Vimeo server in the USA and stored there.
If you are logged in to Vimeo, Vimeo can directly assign your visit to our website to your Vimeo account. As soon as you interact with one of the plugins (e.g. clicking on the start button of a video), this information is also transmitted directly to a Vimeo server and stored there.
This data processing takes place according to Art. 6 para. 1 lit. a DSGVO namely your explicit consent.
To prevent the direct assignment of data to your Vimeo account, you must log out of Vimeo before visiting our website.
For videos from Vimeo that are embedded on this website, the tracking tool Google Analytics is automatically integrated. This is Vimeo’s own tracking, to which we have no access and which cannot be influenced by our site. Google Analytics uses “cookies” for tracking. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
This processing is carried out in accordance with Art. 6 para. 1 lit. a DSGVO on the basis of your express consent.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission.Details can be found here:https://vimeo.com/privacy
8.2 Use of Youtube videos
If you do not want the assignment with your profile at YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them.
Such evaluation is carried out in particular in accordance with Art. 6 para. 1 lit.a DSGVO on the basis of your express consent.
You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. Independently of a playback of the embedded videos, a connection to the Google network “DoubleClick” is established each time this website is called up, which may trigger further data processing operations without our influence.
Data may also be transmitted to the servers of Google LLC. in the USA. Further information on data protection at “YouTube” can be found in the provider’s data protection declaration at:https://policies.google.com/privacy?hl=deEinstellungen for personalized advertising is possibleat:https://adssettings.google.com/authenticated.
As a subsidiary of Google, the data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sc.
9. online marketing
Use of Google Ads conversion tracking
This website uses the online advertising program “Google Ads” and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).
This involves the use of advertising media (so-called Google Adwords) to advertise our offers on external websites. Our legitimate interest lies in the display of advertising that is of interest to you and in achieving a fair calculation of advertising costs. The legal basis is Art. 6 para. 1 lit.a DSGVO, namely your express consent.
These cookies usually lose their validity after 30 days and are not used for personal identification. Each Google Ads customer receives a different cookie, so cookies cannot be tracked across Ads customers’ websites.
The information thus obtained is used to create conversion statistics for Ads customers about the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag.
This does not allow you to be personally identified.
If you wish to prevent tracking, you can deactivate the Google conversion tracking cookie via your internet browser under user settings.
You can permanently deactivate the conversion cookies by adjusting your browser settings accordingly or download and install the browser plug-in available at the following link:
In that case, certain functions of this website may not be available or may only be available to a limited extent.
10. web analytics services
Google Universal Analytics
We use the web analytics service Google Analytics (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) for this website.
Google Analytics uses “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website.
The information thus generated about your use of this website (including the shortened IP address) is transmitted to a Google server and stored there, whereby a transmission to the USA is possible.
We use Google Analytics with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by shortening it and excludes a direct reference to persons. Your IP address is therefore shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. In exceptional cases, the full IP address is transferred to a Google server, also in the USA, and only shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 lit. a DSGVO namely your express consent.
On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. Your IP address collected in this context will not be merged with other Google data.
You can prevent the storage of cookies by setting your browser accordingly.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the following browser plugin:
This website also uses Google Analytics for cross-device analysis of visitor flows, which is performed via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under “My Data”, “Personal Data”.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
11. tools and miscellaneous
We use the provider Cloudflare (CloudFlare, Inc. 665 3rd St. #200, San Francisco, CA 94107, USA). CloudFlare offers a globally distributed content delivery network with DNS.
With the help of a CDN, large files, graphics and scripts can be delivered faster and better through regional servers connected over the Internet. The processing of users’ data in this case is carried out only for the aforementioned purposes and to maintain the security and functionality of the CDN. For this purpose, the browser you use must connect to the servers of the CDN. As a result, your IP address is transmitted to the server. Cloudflare may also store cookies on your computer with your permission in accordance with Art. 6 lit. a DSGVO.
We have concluded a corresponding order processing agreement with Cloudflare based on the DSGVO and the EU standard contractual clauses.
Cloudflare may collect statistical data about visits to this website.
Name of the retrieved website, file, date and time of retrieval, amount of data transferred, notification of successful retrieval, browser type along with version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Cloudflare uses the log data for statistical evaluations for the purpose of operation, security and optimization of the offer. Under the following link you will find more information on data protection at Cloudflare:
The transfer of data is protected by standard contractual clauses:
12. rights of the data subject
12.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, which we inform you about below:
– Right to information pursuant to Art. 15 DSGVO:
You may request confirmation from the controller as to whether personal data concerning you is being processed by the controller. In addition, you have a right to information about the purpose, the categories of personal data, the recipients, the planned duration of storage and about the existence of further rights such as correction of the data or the existence of a right of complaint to a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision-making including profiling and, if applicable. meaningful information about the logic involved and the scope and intended effects of such processing that concern you, as well as your right to be informed about what guarantees exist in accordance with Art. 46 DSGVO when your data is transferred to third countries;
– Right to rectification pursuant to Art. 16 DSGVO:
You have the right to have the inaccurate data relating to you corrected without delay and/or to have the incomplete data we hold about you completed; the correction or completion must take place without delay.
– Right to restriction of processing pursuant to Art. 18 DSGVO:
You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data disputed by you is verified, if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data, if you need your data for the assertion, exercise or defense of legal claims after we no longer need this data after the purpose has been achieved or if you have objected on the grounds of your particular situation as long as it has not yet been determined whether our legitimate grounds prevail;
If the processing of personal data relating to you has been restricted, this data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or a Member State. If the restriction of processing has been restricted, you will be informed by the controller before the restriction is lifted.
– Right to erasure pursuant to Art. 17 DSGVO:
You have the right to request the immediate erasure of your personal data if the conditions of Art. 17 (1) DSGVO are met. However, this right to erasure does not exist in particular – not conclusively – if the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims
– Right to information pursuant to Article 19 of the GDPR:
If you have exercised your right to rectification, erasure or restriction of processing, the controller is obliged to inform all recipients to whom your personal data have been disclosed of this rectification or erasure of the data or restriction of processing, unless this is impossible or involves a disproportionate effort. You also have the right to be informed about these recipients.
– Right to data portability pursuant to Art. 20 DSGVO:
You have the right to receive your personal data disclosed to us in a structured, common and machine-readable format or to request that it be transferred to another controller, insofar as this is technically possible;
– Right of revocation pursuant to Art. 7 (3) DSGVO:
You have the right to object at any time to the processing of personal data relating to you that is carried out on the basis of Art. 6 (1) (e) or (f) DSGVO; this also applies to profiling based on these provisions.
You also have the right to revoke your declaration of consent under data protection law at any time with effect for the future. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
– Right to lodge a complaint pursuant to Art. 77 DSGVO:
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
12.2 Right to object
You have the right to object to the processing of your data at any time with effect for the future if we process your data on the basis of our overriding legitimate interest after weighing up your interests.
If you exercise this right of objection, we will terminate the processing of your data if there are no demonstrably overriding compelling reasons worthy of protection against the termination or if the further processing serves the exercise or defense of legal claims.
13 Duration of the storage of personal data
The duration of the storage of personal data depends in each case on statutory retention periods. After their expiry, we routinely delete the data if they are no longer required for the fulfillment or initiation of the contract and/or there is no continued legitimate interest for us in storing them.