This is a simple translation from our German Return Policy. The German text shall be legally binding. All contracts are subject to German law. The actuality and liability of the into English translated texts is not guaranteed.
Consumers are entitled to a right of withdrawal under the following conditions, where consumer is any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent professional activity:
You have the right to withdraw within 14 days without giving reasons this contract.
The withdrawal period is 14 days from the date, have taken the final goods in possession to buy or indicated by you third party other than the carrier or has.
To exercise your right, you have to (Fabian-Bernd Herkelmann, Coventrystrasse 31, 65934
Frankfurt am Main, Germany, Tel: 069/15246300, email: email@example.com) by means of a clear statement (eg a consigned by mail letter or email) of your decision to terminate this Agreement. revoke inform. You can sure use the attached model withdrawal form, which is not mandatory, however.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have the goods promptly and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract, to be returned to us or to Bonkers Shop, Klappergasse 11, 60594 Frankfurt am Main. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.
Exclusion or premature and Termination:
The right of withdrawal expires prematurely in contracts
– The supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract was concluded and whose sole residence and delivery address at the time the contract was concluded outside the European Union are.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
At Fabian-Bernd Herkelmann, Coventrystrasse 31, 65934 Frankfurt am Main, email: firstname.lastname@example.org
Hereby give notice (s) I / We (*) withdraw from my / our signed contract for the purchase of the following products (*) / provision of the following services (*)
Ordered on (*) / received on (*)
Name / consumer (s)
Address of / consumer (s)
Signature / consumer (s) (only with message on paper)
(*) delete as applicable